Last updated: 6 October 2026. These policies apply to orders placed directly with Automate with Shahrukh. Orders purchased through a marketplace are also subject to that marketplace's applicable payment and dispute procedures.
Welcome to Automate with Shahrukh. By engaging our services, you agree to comply with and be bound by the following terms and conditions:
This website is operated by SHAHRUKH, a freelancer trading as Automate with Shahrukh, based in Pakistan.
Business / office address: Office 239, Sunny Plaza, Pakistan Chowk, Karachi, Pakistan.
Email: contact@automatewithshahrukh.com
Phone / WhatsApp: +92 313 2054278.
We provide custom automation, AI chatbots, and web development services. Scope of work, deliverables, and timelines will be explicitly agreed upon in writing or via our communication channels (WhatsApp/Email) before the project begins.
Clients are expected to provide necessary access (API keys, credentials, hosting details) required for project completion. Delays in providing these may result in extended project timelines.
A standard 50% upfront deposit is required to initiate work, with the remaining 50% due upon project completion and your final approval, unless agreed otherwise. We accept payments via Payoneer, USDT, JazzCash, and Bank Transfer.
Upon full payment, the client owns the full rights to the delivered custom code. However, we retain the right to showcase the project in our portfolio unless a Non-Disclosure Agreement (NDA) is signed.
These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. The competent courts of Karachi, Pakistan, including any applicable consumer court, have jurisdiction over disputes arising from our direct services, subject to mandatory applicable law and consumer rights.
Before payment, our written quotation or invoice specifies the service, scope, price, currency, payment schedule and estimated delivery date. Any additional work or third-party costs require agreement before they are charged. Payment methods available for your order are confirmed on the invoice or checkout.
Our digital delivery, cancellation, refund and complaint handling policies form part of these terms. Updated terms apply to new orders; existing agreed orders are not retrospectively changed without agreement.
Your privacy is important to us. This policy outlines how we handle your personal and business data.
We collect essential information (Name, Email, WhatsApp number, Project Details) when you fill out our contact forms or interact with our AI Chatbot to process your inquiry effectively.
Your data is used strictly for communication, project management, and delivering our services. We do not sell, rent, or share your personal data with third parties. Your credentials and sensitive API keys shared during development are kept highly secure and are deleted from our local systems post-deployment.
Our website may use basic cookies to enhance user experience and analyze website traffic. You can disable cookies in your browser settings at any time.
We provide digital services and software. Physical returns do not apply. Contact us with your order reference if a delivered service or software does not match the agreed scope.
If you cancel before development work begins, we refund the full upfront deposit.
If you cancel while work is in progress, we provide a breakdown of completed work against the agreed scope. We retain the agreed value of work already completed and refund the unearned balance.
We provide 14 days of bug-fixing support after delivery for defects within the agreed scope. A change of mind after a completed, approved delivery does not normally qualify for a refund. If we fail to deliver the agreed service or cannot fix a material failure to meet the agreed scope, we assess a full or proportionate refund for the undelivered or defective portion. This policy does not exclude rights available under applicable law.
Report an incorrect or non-working licence to our support team. We first arrange correction, replacement or assistance. If we cannot provide the purchased functionality, we assess a refund. Package changes and exchanges are agreed in writing before any additional charge.
Email contact@automatewithshahrukh.com or call/WhatsApp +92 313 2054278, quoting your order/invoice reference, payment date and reason. Do not send passwords, full card details or card security codes.
We acknowledge requests within 2 business days and communicate a decision within 7 business days after receiving the information needed to review the request. Approved refunds are initiated within 5 business days of approval, normally to the original payment method. Bank or payment-provider posting time is additional and outside our control; we provide the refund reference and assist with tracing delayed credits. Business days are Monday to Friday, excluding public holidays in Pakistan.
Our software and development services are delivered electronically to customers in Pakistan and internationally through email, a download link, an agreed repository, remote installation or deployment. There is no physical shipping.
Estimated delivery is agreed in writing before payment. Typical estimates are 1-3 days for simple scripts, 5-7 days for a standard automation bot and 2-4 weeks for a custom web application, depending on scope. Software activation or installation dates are confirmed on the order. The delivery period begins after the agreed payment and required project inputs are received. If inputs are delayed or scope changes, we communicate a revised date.
You may request cancellation before delivery by emailing contact@automatewithshahrukh.com or contacting +92 313 2054278 with your order reference. The request date is when we receive it. We acknowledge the request within 2 business days and confirm the cancellation outcome and any refund calculation within 7 business days.
Cancellation before development starts qualifies for a full deposit refund. For work already in progress, completed work is charged and the unearned balance is refunded under our refund policy. If we cancel because we cannot fulfil the agreed order, we refund the unfulfilled portion.
For subscriptions, request cancellation before the next renewal date shown on your invoice. Cancellation stops future renewals; access continues until the end of the paid period unless otherwise agreed. Refunds for a current period are assessed under the service-problem provisions above. No automatic recurring payment is authorised merely by contacting us.
Send complaints to contact@automatewithshahrukh.com or call/WhatsApp +92 313 2054278. Include your name, order reference, a description of the problem and the outcome you are requesting.
We acknowledge a complaint within 2 business days. Shahrukh reviews the order and supporting information and aims to provide a resolution or proposed remedy within 7 business days of receiving the necessary details. If further investigation is needed, we explain the reason and provide a revised timeline before that period ends.
If you are dissatisfied with the proposed resolution, reply with "Escalation" in the subject for a further review by the owner. This process does not restrict your right to contact your payment provider or use remedies available under applicable law.
Last Updated: 6 October 2026
Contact: contact@automatewithshahrukh.com